RESPONSIBILITIES
- Main Job Tasks and Responsibilities
- Answer calls and responds to emails
- Screen and scrub lead information
- handle customer inquiries both telephonically and by email
- research required information using available resources
- provide customers with products and service information
- enter new customer information into system
- update existing customer information
- process orders, forms, and applications
- Schedule and follow up appointments
- Facilitate and Record Customer/Client meetings
- Calendar management
- Call or Meetings transcriptions
- identify and escalate priority issues
- follow up customer calls where necessary
- document all call information according to standard operating procedures
- complete call logs
- produce call report
- knowledge in SEO or Social Media is a plus
REQUIREMENTS:
- knowledge of customer service principles and practices
- knowledge of call center telephony and technology, (VOIP/CRM)
- some experience in call center or customer service environment
- good Data entry and Typing Skills
- knowledge of administration and clerical processes
- Verbal and Written communication Skills
- Listening Skills
- problem analysis and problem-solving
- customer service orientation
TECHNICAL REQUIREMENTS:
- Must have a quiet environment to work in
- Must have a working Laptop/Desktop with the ability to run multiple apps simultaneously and quickly
- Must have Wired Internet Connection with minimum of 10 MBPS or higher
- Must have good sound quality headset with noise cancellation
- Hybrid work Set up